Due to the nature of our products, ALL SALES ARE FINAL. We do not accept refunds on anything used, no exceptions, please understand that it would be illegal to ship back. In the case that the item was broken on arrival or the shipping was a result of our error (you received an incorrect or defective item, etc.), we will pay for return shipping and provide instructions. Any broken items upon arrival, please contact us with 24 hours of receipt. If you meet the return condition, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.